No. FastMedLink is not a hospital, clinic, emergency service, diagnosis platform, or treatment provider. FastMedLink provides appointment coordination and non-medical support only. Medical services, diagnosis, treatment decisions, and medical interpretations are provided by licensed hospital physicians.

FastMedLink helps international patients coordinate online doctor consultations, non-emergency hospital access, health screening appointments, specialist consultations, medical concierge support, and premium coordination for complex medical needs in China.

FastMedLink coordinates appointments and facilitates access but does not guarantee a specific physician, exact appointment time, or medical outcome. All appointments are subject to hospital and physician availability.

That is common. Share your symptoms, concerns, and any available reports with FastMedLink. We will help identify an appropriate department and coordinate the next step, subject to hospital and physician availability.

Yes. You can start the coordination process from overseas. Share your situation, reports, and preferred timing. FastMedLink helps clarify the path before you travel.

No. FastMedLink is not an emergency provider. For severe, rapidly worsening, or life-threatening symptoms, contact local emergency services immediately (120 in China; 911 in the U.S. or Canada).

Essential is an entry-level package covering core screening items. Executive packages (Male/Female) are premium comprehensive options with an extended range of screening items and more advanced testing.

Yes. Executive Male and Executive Female packages are tailored to include gender-specific screening items.

The Women's Health package is a focused screening package designed specifically for women's health needs.

Essential ($99) is coordinated with a hospital outpatient physician with 10+ years of clinical practice. Premium ($199) is coordinated with a chief physician or senior specialist with 20+ years of clinical practice. Both include a 30-minute English video consultation.

Medical Concierge support includes appointment coordination, visit preparation and document reminders, transport coordination, hospital navigation and check-in support, English/Chinese practical communication support, and report delivery and applicable follow-up coordination.

Premium Medical Coordination is designed for patients and families managing multiple specialists or departments, limited travel dates, family-led cross-border planning, higher-touch transport and escort needs, records from several providers, or a medical route that may change after new findings.

We can help guide you based on your situation, timing, and preferences. Submit an inquiry or start your case and we will help clarify the next step.

PET-CT is an advanced imaging technique that combines positron emission tomography (PET) and computed tomography (CT). It is an optional add-on and is not included in standard packages by default.

No. PET-CT is not suitable for everyone. Suitability is subject to hospital assessment. PET-CT does not detect all cancers and has known limitations.

PET-CT can be requested as an add-on. Final availability and scheduling depend on hospital assessment and equipment availability.

Digestive endoscopy includes gastroscopy (upper digestive tract examination) and colonoscopy (lower digestive tract examination). Both are optional add-ons and require separate preparation and hospital assessment.

Each endoscopy-related preparation process may typically require 4-6 hours, depending on individual condition and hospital requirements. Combined arrangement may commonly require around five days depending on hospital assessment and scheduling.

Preparation includes fasting, bowel preparation for colonoscopy, and gastric preparation for gastroscopy. Detailed instructions will be provided when you book. Suitability and anesthesia assessment are determined by hospital physicians.

No. Endoscopy suitability and anesthesia assessment are determined by hospital physicians. Not everyone is a suitable candidate.

Please submit an inquiry or contact info@fastmedlink.com so your timing and preparation requirements can be coordinated with the hospital.

Most health screening packages require fasting for 8-12 hours before your appointment. Specific instructions will be confirmed with your appointment details.

Your valid passport is required. If you have previous medical or screening reports, you may bring them as reference.

Women should generally avoid scheduling screening during menstruation for certain items. Specific guidance depends on your package and will be advised during coordination.

Inform your coordinator if you have metal implants, pacemakers, or claustrophobia. Final preparation depends on hospital assessment.

PET-CT requires special dietary preparation. Detailed instructions will be provided when you book.

To help the physician use the 30-minute consultation effectively, please submit: a short description of your main concern, existing diagnoses or recommendations, relevant lab/imaging/pathology reports, current medications, known allergies, and two or three questions you most want addressed.

Bring recent medical reports, imaging and written findings, current medication list, previous recommendations, your main questions, and information about timing and location. Providing relevant information in advance can help the physician use the consultation time more effectively.

Most standard health screening packages can be completed in a single day at the hospital. However, certain add-ons such as endoscopy may require additional preparation time and scheduling.

FastMedLink charges for the coordination or consultation services described before payment. Online doctor consultation: Essential $99 / Premium $199 (30 minutes). Other coordination service fees are quoted based on the scope of support needed. Specific medical services, treatments, and hospital costs are settled directly between you and the hospital.

Package prices cover the listed screening items as described in the package overview. Additional tests, add-ons, or services requested during your visit are charged separately by the hospital.

No. Hospital consultations, tests, imaging, procedures, medication, surgery, hospitalization, and treatment are settled directly with the hospital and are not included in FastMedLink coordination or consultation service fees.

A deposit may be required to confirm your appointment. Deposit terms will be communicated during the booking process.

Cancellation terms depend on timing. If cancelled before hospital appointment coordination, terms differ from cancellations after coordination has begun. Please review the terms communicated during booking.

Rescheduling may be possible depending on hospital availability. Early notice is required. Please contact us as soon as possible if you need to reschedule.

Insurance reimbursement is not guaranteed. Hospital charges may be reimbursable depending on your insurance plan. FastMedLink's coordination fees are typically not covered by insurance. Please confirm coverage directly with your insurer before purchasing or traveling.

No. No health screening or diagnostic tool can guarantee the detection of all diseases or cancers. PET-CT and tumor markers have known limitations. Screening results should be interpreted by hospital physicians.

All medical decisions, including suitability assessment, anesthesia assessment, diagnosis, and treatment decisions, are made by licensed hospital physicians. FastMedLink provides non-medical coordination support only.

Report timing depends on hospital processing and the specific screening items selected. Standard reports are typically available within a few days to two weeks. FastMedLink coordinates report delivery.

Screening reports are generally issued in Chinese by the hospital. FastMedLink can assist with non-medical summary coordination or translation support. Medical interpretations must be provided by hospital physicians.

Abnormal findings require explanation by hospital physicians. FastMedLink does not provide medical interpretation or diagnostic opinions. We can assist with coordinating a follow-up discussion with a hospital physician.

Yes. FastMedLink can coordinate follow-up appointments, additional consultations, and ongoing care coordination as needed, subject to hospital and physician availability.

After the 30-minute consultation, you may receive verbal guidance from the physician. An English written summary is not included. FastMedLink can help coordinate any recommended next steps, such as additional consultations, health screening, or hospital visits.

Please discuss your follow-up needs with hospital physicians before leaving Shanghai. FastMedLink can assist with report delivery coordination and, where applicable, remote follow-up communication support.

This depends on the requirements of the requesting organization. We recommend confirming acceptance with the relevant authority before relying on screening reports for these purposes.

A 30-minute online video consultation in English with a Shanghai hospital physician. You can discuss your medical concerns, review reports, and receive a professional perspective. Essential ($99) is with a physician with 10+ years of clinical practice. Premium ($199) is with a chief physician or senior specialist with 20+ years of clinical practice.

Yes. Relevant reports submitted in advance are reviewed before the consultation. The amount that can be reviewed depends on relevance, format, legibility, and preparation time.

No. An English written summary is not included in either Essential or Premium consultation. The physician provides verbal guidance during the 30-minute session.

The physician may provide a preliminary clinical assessment based on the information available remotely. A definitive diagnosis, prescription, or formal treatment plan is not guaranteed and may be limited by the patient's location, available records, the need for an in-person examination, and applicable law.

Appointment times are displayed in the booking calendar based on the service's configured time zone. Please review the displayed date, time, and time zone carefully before completing your booking. The confirmed date, time, and time zone will also appear in your confirmation email.

No. The doctor shown on the website is not guaranteed. Final assignment depends on the selected category, submitted information, physician availability, and the level purchased (Essential or Premium).

Yes. The assigned physician conducts the consultation directly in English, with FastMedLink providing booking and preparation coordination.

Call local emergency services immediately (120 in China; 911 in the U.S. or Canada). FastMedLink is not an emergency provider and cannot handle urgent or life-threatening medical situations.

All medical decisions are made by you and the treating hospital physician. FastMedLink provides coordination and non-medical support only and does not diagnose, treat, or make medical recommendations.

No. FastMedLink does not guarantee any medical outcome, diagnosis, or treatment result. Medical services are provided by hospital physicians, and outcomes depend on individual circumstances, available information, and the physician's professional judgment.

No. FastMedLink provides non-medical coordination support only. Medical advice, diagnosis, treatment, and medical interpretation are provided exclusively by licensed hospital physicians.

FastMedLink coordinates access, appointments, language support, logistics, and follow-up. The hospital provides medical services including consultations, examinations, tests, imaging, procedures, diagnosis, and treatment. FastMedLink service fees and hospital medical charges are separate.